Your privacy matters to us. Learn how we collect, use, and protect your data.
Welcome, and thank you for your interest in PAWnderr. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
It also describes your choices regarding use, access, withdrawal of consent and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing you the service that you have chosen.
All data collected by PAWnderr shall be governed by the Digital Personal Data Protection Act, 2023. The privacy of our Website users — whether you are our former or existing registered user or merely a visitor — is very important to us and we are strongly committed to your right to privacy and to keeping your personal and other information secure.
If you have any questions about this Privacy Policy, you can contact us through PAWnderr Support.
When you registered your account, we made this Privacy Policy and our information handling practices available to you. This Privacy Policy only covers PAWnderr's practices regarding personal information.
We will ask for your consent before using your information for a purpose not covered in this Privacy Policy. You may decline to share certain personal information with PAWnderr, in which case PAWnderr may not be able to provide some features and functionality found on the Services.
When you create a PAWnderr account you provide us with personal information that includes your name and a password. You may also provide your mailing address, home or mobile phone number, or other personal information about yourself or your pet.
We also collect the content you create, upload, or receive from others when using our Services — including messages you write and receive.
The main reason we process your data is to provide our service to you and improve it over time, while connecting you with members who might make a better match for your fur babies. In addition to verifying your identity, we collect and process your Personal Data for a variety of reasons including:
Deliver our services and provide you with the websites and applications, together with any support you may request.
Develop new services and enhance existing ones.
Respond to your inquiries or fulfil your requests.
Diagnose technical problems.
Relay announcements, newsletters, and event information.
Prevent, detect, and mitigate any fraudulent activities.
Contact you via email, phone, WhatsApp, text, or other similar channels to offer you our services and relevant offers.
Comply with our legal obligations, resolve disputes with users, and enforce our agreements.
PAWnderr also uses your email address or other personal information to send you messages about the Services and communications from other Members, as well as messages related to activities of third parties we work with.
We collect information about the apps, browsers, and devices you use to access our Services. This automatically collected information may include:
IP Address: Your Internet Protocol address or other device address or ID.
Browser & Device: Your web browser or device type and operating system.
Navigation Data: The web pages or sites you visit just before or just after the Services, and the pages you view on the Services.
Timestamps: The dates and times that you visit the Services.
We may use various technologies to collect and store information, including cookies, pixel tags, local storage, databases, and server logs.
We also collect information about your activity in our Services, which may include views and interactions with content and ads, people with whom you communicate or share content, and which datasets you view or download.
At PAWnderr we keep your personal data only as long as necessary for legitimate business reasons and as permitted by applicable law.
You may update, correct, or delete your profile information and preferences at any time by accessing your account settings page or editing your PAWnderr account profile through the Services.
You can request deletion of your entire PAWnderr account by making a request on your app or through an email sent to support@pawnderr.com.
Sometimes business and legal requirements require us to retain certain information for an extended period of time, including but not limited to:
Security, fraud, and abuse prevention.
Financial record-keeping.
Complying with legal or regulatory requirements.
Ensuring the continuity of our services.
PAWnderr uses a variety of physical, managerial, and technical safeguards designed to improve the security of our systems and your personal information.
We cannot, however, ensure or warrant the security of any information you transmit to PAWnderr, nor can we guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. You transfer your information to PAWnderr at your own risk.
If PAWnderr learns of a security breach, we will notify you in accordance with applicable law.
The Services contain links to websites and services provided by third parties. Any personal information you provide on third-party sites or services is provided directly to that third party and is subject to that third party's policies governing privacy and security.
We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links are displayed on the Services. We encourage you to learn about third parties' privacy and security policies before providing them with personal information.
You have control over your personal information and choices over how it is used. Your rights include:
Access & Correction: You may update or correct your profile information at any time through your account settings.
Withdrawal of Consent: You may withdraw consent where processing is based on consent.
Cookie Control: You can configure your browser to block cookies or indicate when PAWnderr has set a cookie. Note that our Services rely on cookies to function properly.
Account Deletion: You can request full account deletion via the app or by emailing support@pawnderr.com.
To exercise any of these rights, please contact us through PAWnderr Support.
PAWnderr is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from anyone under 18, we will promptly delete it.
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.
Please note that our amended Privacy Policy will become effective on a going-forward basis as stated in the Terms of Use, except that:
Unless you agree otherwise, we will use your personal information in the manner described in the Privacy Policy in effect when we received that information.
If you do not agree with any changes to the Privacy Policy, you must terminate your PAWnderr membership and cease use of the Services.
Your continued use of the Services after a revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of the Privacy Policy.
Please contact PAWnderr with any questions or comments about this Privacy Policy, your personal information, our use and disclosure practices, or your consent choices through PAWnderr Support or by emailing us at privacy@pawnderr.com.
By accessing our Website and using it on a continued basis, you expressly consent and confirm to PAWnderr collecting, maintaining, using, processing, and disclosing your Personal Information in accordance with this Privacy Policy.